At www.bookmycharters.com, we value your concerns about online privacy & security while browsing and transacting on our website. We make every effort to guarantee that the information you provide will not be misused. If for some reason the following privacy and security policy does not answer your questions, please contact us. We value your feedback and look forward to improving our services to better meet your needs. By using the Website’s services, you agree to the provisions of this policy.
Our goal in this policy is to be completely transparent about the data we collect, why we collect it, and how we use it, in order to make your experiences of browsing and using our services on this website valuable.
'Personal Information' encompasses information that is capable of being associated with a specific person and could be used to identify that specific person whether from that data or other information that BookMyCharters has or is likely to have access to. We do not consider personal information to include information that has been made anonymous or aggregated so that it can no longer be used to identify a specific person.
When and what information does the Website collect?
The Website collects basic information required to service your requests, including your name, mailing address, email, phone number, contents of reviews, emails to us, you description and details in your account, financial information, Internet protocol (IP) address, URL used to connect your computer to the internet, purchase history, etc., This information is gathered when you do bookings, or sign up for email notifications or search services on our Website or communicate with us through email or telephone or other medium or provide information in your account, provide reviews or employ other personal notification services that may be available on our Website. We may process and/or retain your personal information on our servers in the respective offices where the data centers are located. Your card information is requested only when you place a booking and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. When you browse our website, we also use "cookies" or bits of tracking data to gather information about your preferences. This includes your internet service provider's address and your clicks and activity on our website.
Upon registration with Bookmycharters.com for provision (either as a consumer or partner), we develop a user profile to further customize the user’s experience.Presently, we require collection of the following information:
- Full Name
- Phone Number
- Credit card number (Through a third party payment gateway)
- Other payment details
- Passenger names
- Dates of birth of passengers
- Passport or driver’s license Information of passengers
Even if you do not make a booking on our Website, we have the ability to track usage of our Website – including the server from which the Website was visited. This information is not used to track information about individuals, but is used on an aggregate level to customize our site, improve the on-line experience and plan advertising and promotions.
Cookies are small data files that we transfer to your computer. We use "session" cookies to keep you logged in while you use our services, to better understand how you interact with our services, and to monitor aggregate usage and web traffic information on our services. We use "persistent" cookies to recognize you each time you return to our services. For example, we create a persistent cookie that includes some basic information about you, like your most recent search and your preferences. We use this persistent cookie to remember your preferences and, if you create an account, to make your user experience consistent after you register.
Why do we collect this information?
Our primary goal in collecting information is to provide you with an enhanced experience when using the Service. We use this information to closely monitor which features of the Service are used most, to allow you to view your trip history, view any promotions we may currently be running, rate trips, and to determine which features we need to focus on improving, including usage patterns and geographic locations to determine where we should offer or focus services, features and/or resources. For example, we may contact you to provide an update on your booking, information regarding the shipping status or to clarify questions related to your order. We also use this information to improve our services, website content and navigation, prevent and detect frauds or abuses of our Website and enable third parties to carry out technical, logistical or other functions on our behalf. We use the mobile information collected so that we are able to provide you the correct app version based on your device type for troubleshooting and in some cases marketing purposes.
The Company uses your Internet Protocol (IP) address to help diagnose problems with our computer server and to administer the Website. Your IP address is used to help identify you, and to gather broad demographic data. Your IP address contains no personal information about you.
In addition, we collect tracking information as you navigate through our website (the “Website”) or use the Service, including, but not limited to collecting information on your geographic location. We also collect device type and unique identifier when you use our mobile application. We use this information for the sole purpose of providing you with the most up to date application and features. If you use our services through your mobile device, we will track your geo-location information so that you are able to choose the location nearest to you. We will not share this information with third parties for any purpose and will only use this information for the sole purpose of fulfilling your request. You may at any time no longer allow our application to use your location by turning the location feature off at the device level.
What steps does Website undertake to ensure security when booking online?
When you initiate a payment transaction, we redirect you to a third party payment gateway, which uses secure socket layer (SSL) technology. The SSL encrypts all information you put in before it is processed. Furthermore, all of the customer data we collect is protected against unauthorized access. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we have employed reasonable and current Internet security methods and technologies.
The Website makes use of third party payment gateways, through which encrypted credit card and billing information is transmitted over the internet. We do not record or retain your card information at all as it is directly passed over to the payment gateway for processing through the their SSL, which is the highest level of internet security available today. When you make a booking online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through SSL.
The information is sent to your card issuer's bank over a secure, proprietary connection. When the authorization process is complete - this takes around five seconds - you receive an approval or decline response in your browser, and we are informed appropriately to initiate the shipping process.
Does the Website share my information with companies/third parties/government agencies?
- Third party advertisers (please see ‘Links to other sites below’)
- With your consent: Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
Links to other sites
At times, the Website may provide links to other company websites, which we believe may be of interest to you. We are not responsible for the content or services on these sites, and if you choose to explore these links we suggest you review their privacy policies.
Any personal information will be used to allow you to login to your account or to resolve specific service issues, inform you of our new services or features, to communicate with you in relation to your use of the Website. Any other information we collect will be used for-
- our business purposes and this may include the viewing or advertising of services or relating to any associated services;
- analytical purposes, data usage;
- improving the Website, or your user experience; and
- providing targeted advertisements to you.
We will share your personal information internally with those staff members who need it to complete your booking or carry out your instructions regarding the receipt of marketing information. We will not disclose your personal information to any third party without your written consent unless required to do so by law.
We will keep your personal information for only as long as required to fulfill the purpose for which it was collected. In some cases, such as credit- or debit-card purchases, we are required by law to keep your personal information for a specified period of time. For those customers who have registered for the mailing list, their personal information is kept until we are notified that they no longer want their information stored.
Persons who supply us with their telephone numbers on-line may receive telephone or text message contact from us with information regarding new products and services or any upcoming events. If you do not wish to receive such telephone calls or text messages, please let us know by e-mailing us at email@example.com or call our call center at +91 22 2822 2202.
To try and bring you offers that are of interest to you, we have relationships with other companies that we allow to place ads on our Web pages. As a result of your visit to our site, ad server companies may collect information such as your domain type, your IP address and clickstream information.
In order to provide and improve our services and to share relevant ads with you, we use and disclose to our advertising and analytics partners non-personally identifiable information that we collect, including cookie data, some log data, and mobile data.
This Website complies fully with all the applicable and relevant laws of India. We have always cooperated with all law enforcement inquires. We may disclose all or part of your personal details in response to a request from the law enforcement authorities or in a case of bona fide requirement to prevent an imminent breach of the law.
How do I update my account information?
It is quick and easy to update your account information. Simply log in at My Account and proceed to the Update Profile. Please note that we do not store your credit/debit card information in your personal profile. If your personal information changes or if you no longer desire to utilize our Service, you may correct, delete inaccuracies, or amend it by making the change on our member information page or by emailing us at support@Bookmycharters.com. We will respond to your access request within 30 days.
We will retain your information for as long as your account is active or as needed to provide you Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, please contact us at support@Bookmycharters.com.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
How do I remove my name from the www.bookmycharters.com email list?
From time to time, we make the e-mail addresses of those who access our site available to other reputable organizations whose products or services we think you might find interesting. If you would like to unsubscribe from our email mailings list, please go to the signup page. Once you enter your details and click Unsubscribe, you will be taken off our mailing list immediately.
The Accuracy and Confidentiality of Your Account Information is Your Responsibility: You are responsible for maintaining the secrecy and accuracy of your password, email address, and other account information at all times. We recommend a strong password that you do not use with other services. We are not responsible for personal data transmitted to a third party as a result of an incorrect email address.
Security: We use commercially reasonable security measures to protect the loss, misuse, and alteration of the information under our control. However, we cannot absolutely guarantee the protection of any information shared with us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
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